[USER]

I opted to self pay a procedure in Jan because it was less money through the hospital and not using my health insurance.

They said everything was included, Dr, reading report, etc.
In May I get a letter from a 3rd party and said I owed a balance for the radiologist.

I almost forgot that I self paid.
I spoke to the hospital, they said they will send a follow email and confirmation to them and I don’t owe anything.

I now get a collections notice that I still owe this bill to the 3rd party after I spoke with them again.

What should I also be doing?

[Katherine]

Call again. Refuse ro get off the phone until you have the email.

[Lisa]

You can pay cash for one part and have the radiologist bill the insurance. There is no way the all included hospital bill included outside contractors.

They don’t have the authority to accept payment they haven’t agreed to.

What the person told you is everything is included for that price by the hospital. The hospital services were covered.

An outside person the radiologist is not covered under the hospital.

Send the radiologist company your insurance or pay the bill.

[Susanna]

That happens at our hospital all the time because some specialists are independent/not part of the hospital’s system.

Can you have the radiologist bill your insurance?

[Heather]

Why wouldn’t you owe a radiology bill if they provided services?

[Cheryl]

You need to get clear, written information from the hospital detailing that this vendor’s service was included in your prepay so that you can then take that to the vendor and the collection agency.

If the hospital copied you on their communications with the provider, those should suffice.

You can email it, but I would follow up with USPS return receipt so you have proof.

Send that to both the provider and the collection agency letting them know you are copying both.

[Author]

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